Refund policy

 

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Sale items and final sale products are not eligible for return.

2. How to Initiate a Return

  • Contact our Customer Service team at Zaytounastudiosoffical@gmail.com to initiate a return. Please include your order number and reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Shipping costs are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our Customer Service team at risingauras67@gmail.com.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at Zaytounastudiosoffical@gmail.com 

7. International Returns

  • For international returns, customers are responsible for shipping costs, duties, and taxes.
  • Please ensure the package is marked as "Returned Goods" to avoid customs charges. We are not responsible for any customs charges on return shipments.

Contact Us If you have any questions regarding our return and refund policy, please do not hesitate to contact our Customer Service team at Zaytounastudiosoffical@gmail.com . We are here to help!

Thank you for shopping with Zaytounastudio . We appreciate your business and are committed to providing you with the best customer service.